Frequently Asked Questions
Find answers about payments, delivery, orders, and returns.
Is your website secure for card payments?
Yes. All payments are processed securely through Barclays Bank using encrypted checkout.
What payment cards do you accept?
We accept all major debit and credit cards except American Express.
Why might my order be declined?
- Insufficient funds in your account
- Incorrect card details
- Bank declines the transaction
- Security mismatch between billing and delivery address
How do I track my order?
Track your order in your My Account.
When will my card be charged?
Your card is charged immediately after checkout is completed.
Do I need an account to place an order?
Yes. You need to create an account before placing an order.
Do I need to pay customs charges?
International orders may be subject to customs fees depending on your country.
How long does delivery take?
UK
- Free delivery: 3 to 5 working days
- Trackable delivery: 2 to 3 working days
- Express delivery: Next working day for orders before 4pm
Europe
- 3 to 5 working days
Rest of world
- 5 to 10 working days
Can I change or cancel my order?
Yes. Call us on +44 (0)20 7263 2331 before dispatch to update or cancel your order.
What if my order is lost, stolen, or damaged?
Lost or stolen: Report within 2 working days after expected delivery.
Damaged items: Contact us on the same day of delivery.
What if I receive the wrong product?
We accept exchanges if items are unused and in original packaging.
If the mistake is ours, we cover return shipping. Otherwise, return shipping costs apply.
Contact us before returning any item.
What is your returns and refund policy?
If you are not satisfied with your purchase and would like to request a replacement, you are welcome to return the item to us. Please note that return shipping costs, including the cost of sending the replacement, will be your responsibility. Any price difference between the original and replacement product will be adjusted accordingly.
How do I contact customer support?
Email: customercare@afrohairboutique.com
Or visit our Contact Us page.